Lend 360 panel on Partnership

Lend 360 panel on Partnership

In early October, SpringFour’s CEO, Rochelle Gorey, participated on a panel at the Lend360 Conference in Chicago, sharing our experience working with financial institutions. The panel, entitled, “Building a Successful Working Relationship: What Fintechs and Banks Can Learn from Partnering with Each Other”, focused primarily on exploring bank and fintech partnerships and what is needed to make these relationships successful.

Joining Rochelle on the panel was Ric Leitheiser, Head of US Consumer Collections and SB Special Assets at  BMO Harris Bank. SpringFour and BMO Harris launched our official partnership in August of this year. The bank uses both of SpringFour’s high impact products, S4pro and S4direct, to help increase the financial health of its customers. By making SpringFour tools available, BMO Harris ensures that if any of their customers run into financial challenges, they can be connected to SpringFour’s vetted resources to help address the underlying reason(s) for delinquency. Within the first couple of months of partnering with SpringFour, BMO Harris has seen great use of both SpringFour products, and the bank’s agents have expressed the added value SpringFour brings to the customer conversation.  

During the panel, Ric (BMO Harris) shared with the audience that in order to successfully partner with a fintech, there needs to be a shared vision, culture, and goals. Rochelle added that transparency is key between both entities and from this, a feeling of true partnership can result. When this happens, the opportunity for measurable impact is achievable.

Members of the panel explored the need to get vendor compliance management right and that having the right expectations up front can help make or break a deal. Rochelle shared that a key strategy for SpringFour is connecting early with bank leadership and risk and vendor teams to be certain that all involved understand the exact nature of the relationship.

The panel also discussed the evolution of fintech and how many of the most successful fintechs are looking to partner with banks, rather than the fintech or the bank seeking to replace one another.  Also interesting was that fact that many banks are now forming what can be likened to an internal VC unit, where funds and focus are being invested to seriously explore strategic partnerships between emerging / disrupting fintechs and the bank itself.

Other panel participants included: Jason Osterhage, Chief Lending Executive at Alliant Credit Union; Mark Dabertin, Special Counsel at Pepper Hamilton; and moderator Phil Toth, Founder & Managing Director at QueensGiant

Katie Donohue

VP of Strategy & Customer Engagement, SpringFour Inc.

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SpringFour: the Employee’s TRUE Answer to Financial Wellness

SpringFour: the Employee’s TRUE Answer to Financial Wellness

The employer-employee disconnect in company-offered financial wellness benefits mentioned over and over again in this article (“Those ‘financial wellness’ programs at work are failing. Here’s why”) is interesting.  I totally get it – having worked in traditional “Corporate America” for medium to very large-sized companies.  As the author of the article mentions, a great percentage of the workforce is seeking something different when it comes to financial wellness services.  It is astonishing, however, to see just how far apart employers are positioning themselves from the actual need of their employees when it comes to financial wellness.  48% of surveyed companies offered financial wellness plans, but only 31% of employees are participating in those plans! Such a massive disconnect and missed opportunity for those employers.

So where do we go from here?  Well, the answer, the TRUE answer to this dilemma, may not be that hard to find…

Employers need to think differently and as the author of the article states, “need to be sure they’re speaking the language of their employees.”  Knowing this, financial wellness solutions should focus on the individual and their immediate needs. People need to know where to find help and employers can be a source for trusted referrals that result in assistance.

Currently, company-offered financial wellness solutions cast their financially stressed employees into a world of long-term planning and budget calculating tools that do little to actually solve the financial problems most individuals face right now.  As mentioned in previous blog posts, more employers than not are now offering financial wellness opportunities and that’s exciting, but they’re often not doing enough.

Financial distress is an extremely tough position for one to escape on their own.  Personal assistance and expert advice prove to be the best recipe for success. This type of intervention starts one down the positive path of working out of the financial burden that has been paralyzing them.  Without such a direct intervention, financial challenges will continue to mount and the escape becomes that much more daunting.

SpringFour is this difference maker and can help create a stable bridge of support between the employee and the financial wellness benefit services being offered by the employer.  With the use of SpringFour solutions, employers are able to meet the the direct and instant needs of individuals and families that are struggling. Plus, SpringFour connects folks to actual organizations that work with people to get them out of their difficult situations.  Apps are ok and have a purpose, but SpringFour solutions marry technology with actual human-driven resources and solutions which are considerably more effective, and result in more immediate and measurable impacts.

With an average savings of $250 per month, SpringFour-powered consumers are able to achieve better financial wellness and in many cases overcome the financial challenge that put them behind in the first place.  Banks, lenders, other financial institutions, and non-profits have partnered with SpringFour to stabilize portfolios and help countless numbers of Americans reach financial peace-of-mind.  But, the solutions offered by SpringFour extend far beyond its current client base.  SpringFour services can easily be applied to any industry. Most notably, there is a enormous opportunity for employers to partner with SpringFour to offer the financial wellness solutions to their employees that truly do change lives.  

If you are an employer and want to learn more about how to improve your financial wellness benefits with the use of SpringFour, please visit our website or feel free to reach out to me directly.

Scott Freeze

Chief Operating Officer, SpringFour Inc.

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U.S. Bank & SpringFour Partnership Featured by Bank Director

U.S. Bank & SpringFour Partnership Featured by Bank Director

What makes a successful partnership? Recently, Bank Director profiled our partnership with U.S. Bank as an example of what a successful bank+fintech partnership looks like. SpringFour embarked on our partnership with U.S. Bank in October of 2016 and the results have been significant.

The Bank Director article focuses on the efforts U.S. Bank has made to address their mortgage borrowers in distress, and the role SpringFour has played in these efforts. U.S Bank has seen impressive results as a result of incorporating SpringFour. As Scott Rodeman, SVP, U.S. Bank Mortgage Servicing, Default Operations, states in the article:

“Consumers that receive these referrals are twice as likely to engage in some kind of loan workout strategy with us rather than just allow the house to go into foreclosure,” he says. “That’s a significant number.” Mortgage borrowers that receive referrals are also 10 percent more likely to remain current with their mortgage. An equally important if less tangible benefit is that the program has enabled the bank to build a deeper relationship with its customers. “Coming out of the crisis, consumers were afraid of their mortgage servicers,” says Rodeman. “For us to see that kind of engagement rate increase shows that we’re building rapport and trust with our customers.”

This is not the first time that our partnership with U.S. Bank has been recognized. Additional accolades have included being named as a finalist for the Most Innovative Solution of the Year at Bank Director’s FinXTech 2018 Fintech Awards, and a finalist for the Breakthrough Collaboration in Financial Services at the BAI Global Innovation Awards. We are proud and humbled by these Awards.

We value each one of our partnerships and continuously work with our subscribers to make certain that with use of SpringFour’s applications, they are creating impact and helping their borrowers achieve financial wellness. If you want to talk partnership, best ways to increase financial wellness, increase repayment or social impacts, don’t hesitate to reach out. We welcome the opportunity to talk with you.


Katie Gottschall Donohue, Vice President, Strategy and Customer Engagement

SpringFour, Inc.

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BMO Harris/1871

BMO Harris/1871

On Friday September 22nd, we had the privilege to present the SpringFour solution to top BMO Harris Bank executives. This was the culmination of the three-month partnership program in which SpringFour was one of six startups selected to participate. Read our blog about our inclusion in the program here.

We are proud to announce that we received third prize in the program, receiving $10,000.

See the article featuring the Program on Business Insider.

The program was a great experience for SpringFour, allowing us to engage deeply with our three mentors at BMO Harris. Each of our mentors were incredibly involved, believed in our mission, and worked hard with us to refine our value proposition, and how best we could potentially integrate with BMO Harris Bank.

Not only did we walk out of this experience with additional knowledge, but also great partners and a vision of future partnership with the Bank.


Katie Gottschall Donohue, Vice President, Strategy and Operations

SpringFour, Inc.

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SpringFour Proud to Launch with BMO Harris Bank

SpringFour Proud to Launch with BMO Harris Bank

On August 1st we launched with our newest subscriber, BMO Harris Bank. Deploying SpringFour in both mortgage servicing as well as on their website, BMO Harris customers will now have access to local, vetted resource referrals which will assist them on their path to financial wellness.

Last year, when we were selected as one of six FinTech’s for the BMO Harris/1871 Fintech Partnership Program, we knew it was a going to be a great experience. And it absolutely was. We were paired with senior executive mentors within the bank who saw the potential in the SpringFour platform. They provided invaluable expertise around our value proposition, navigating and working with a large financial institution, and providing access to other key executives in compliance, CRA, and customer service so we could gain valuable feedback.  At the end of the program, we were honored to be selected as one of the winners but were most excited by the opportunity to continue exploring a long-term partnership that could be a win for both of our organization and for BMO Harris consumers.

As one of our mentors, Ben Schack, Managing Director & LTO, US Lending & Collections, BMO Financial Group stated, “SpringFour was a top three finalist in our 2017 BMO Harris Fintech Partnership Program due to their unique value proposition, a genuine focus on financial wellness, and ease of deployment.  We continue to be excited about their results and their potential for further impact.”

Over the past year, we have been able to work with BMO Harris to advance our partnership forward, continuing to benefit from the relationships we established through the 2017 BMO Harris Fintech Partnership Program. It has been a tremendous experience to work with numerous BMO Harris team members and executives, and we are continually impressed by their commitment to their customers and to innovation.

“We are excited to take a step forward in enhancing the level of financial support we offer our customers by leveraging SpringFour’s resources,” said Ernie Johannson, the head of U.S. personal and business banking at BMO, in a statement. “We are committed to aiding customers in their journey to achieve and sustain financial stability.”

The news of our partnership was picked up by a variety of media outlets including Crain’s Chicago BusinessChicago Business Journal, and Chicago Inno. And you can read the press release here.

We look forward to continuing our work with BMO Harris Bank and the impact that we will create together. At SpringFour, we value the opportunity to innovate with leading organizations who believe financial wellness is in everyone’s best interest.

If you want to learn more or see a demo, don’t hesitate to reach out to Katie.


Rochelle Nawrocki Gorey

Co-Founder & CEO

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Partnering to Address Financial Insecurity – SafetyNet & SpringFour

Partnering to Address Financial Insecurity – SafetyNet & SpringFour

The financial wellness space is quickly expanding, and companies in a variety of industries are increasingly bringing to market innovative products to address ever-growing financial challenges. One of these innovative companies is SafetyNet, which is backed by a multi-billion dollar group with 80 years of industry expertise. SafetyNet is on a mission to improve the financial lives of millions of hardworking people. They imagine a world where tens of millions of people have a financial safety net “to help them ride out the storms life hands out.” To do this, they are developing financial solutions that help individuals manage unexpected cash flow, bill payment and savings challenges.

SpringFour and SafetyNet were introduced to each other in 2017 and we were both immediately drawn to a shared vision of helping consumers steer through difficult financial times.  Understanding that SafetyNet’s products serve a similar population as SpringFour, we set out to build a partnership – knowing that these same individuals likely could benefit from referrals to local financial health resources.

SafetyNet understands that sometimes people need information or need to be pointed in the right direction to get their financial lives back on track. By leveraging free resources and tools on their website (including SpringFour), SafetyNet helps people navigate difficult times and get the help they so desperately need. SafetyNet also accesses SpringFour’s professional tool, where SafetyNet’s customer service agents can provide SpringFour referrals to those who need them over the phone.

“Partnering with SpringFour allows us to provide additional financial wellness resources to consumers who are struggling financially. Those facing unemployment or financial stress benefit from local referrals that SpringFour seamlessly provides,” stated Dan Murray, Senior Vice President at SafetyNet.

SpringFour finds it inspiring to work with a visionary company like SafetyNet that is not only creating innovative solutions but also seeks to get out there and talk to consumers about what they need, address gaps in the market, and deliver products that will really help those struggling to get by. What sets SafetyNet apart is that they are not just focused only on their own products, they are focused on people.

Tough times are going to happen, but with companies like SafetyNet and SpringFour working together to provide real solutions, the many that feel the pinch of life, will now have real ways to prepare for and address their financial challenges.

We at SpringFour are extremely proud of our partnership with SafetyNet and look forward to the years ahead where we continue to serve countless numbers of folks that need a helping hand.


 

Katie Gottschall Donohue, Vice President, Strategy and Customer Engagement

SpringFour, Inc.

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