Lend 360 panel on Partnership

Lend 360 panel on Partnership

In early October, SpringFour’s CEO, Rochelle Gorey, participated on a panel at the Lend360 Conference in Chicago, sharing our experience working with financial institutions. The panel, entitled, “Building a Successful Working Relationship: What Fintechs and Banks Can Learn from Partnering with Each Other”, focused primarily on exploring bank and fintech partnerships and what is needed to make these relationships successful.

Joining Rochelle on the panel was Ric Leitheiser, Head of US Consumer Collections and SB Special Assets at  BMO Harris Bank. SpringFour and BMO Harris launched our official partnership in August of this year. The bank uses both of SpringFour’s high impact products, S4pro and S4direct, to help increase the financial health of its customers. By making SpringFour tools available, BMO Harris ensures that if any of their customers run into financial challenges, they can be connected to SpringFour’s vetted resources to help address the underlying reason(s) for delinquency. Within the first couple of months of partnering with SpringFour, BMO Harris has seen great use of both SpringFour products, and the bank’s agents have expressed the added value SpringFour brings to the customer conversation.  

During the panel, Ric (BMO Harris) shared with the audience that in order to successfully partner with a fintech, there needs to be a shared vision, culture, and goals. Rochelle added that transparency is key between both entities and from this, a feeling of true partnership can result. When this happens, the opportunity for measurable impact is achievable.

Members of the panel explored the need to get vendor compliance management right and that having the right expectations up front can help make or break a deal. Rochelle shared that a key strategy for SpringFour is connecting early with bank leadership and risk and vendor teams to be certain that all involved understand the exact nature of the relationship.

The panel also discussed the evolution of fintech and how many of the most successful fintechs are looking to partner with banks, rather than the fintech or the bank seeking to replace one another.  Also interesting was that fact that many banks are now forming what can be likened to an internal VC unit, where funds and focus are being invested to seriously explore strategic partnerships between emerging / disrupting fintechs and the bank itself.

Other panel participants included: Jason Osterhage, Chief Lending Executive at Alliant Credit Union; Mark Dabertin, Special Counsel at Pepper Hamilton; and moderator Phil Toth, Founder & Managing Director at QueensGiant

Katie Donohue

VP of Strategy & Customer Engagement, SpringFour Inc.

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SpringFour: the Employee’s TRUE Answer to Financial Wellness

SpringFour: the Employee’s TRUE Answer to Financial Wellness

The employer-employee disconnect in company-offered financial wellness benefits mentioned over and over again in this article (“Those ‘financial wellness’ programs at work are failing. Here’s why”) is interesting.  I totally get it – having worked in traditional “Corporate America” for medium to very large-sized companies.  As the author of the article mentions, a great percentage of the workforce is seeking something different when it comes to financial wellness services.  It is astonishing, however, to see just how far apart employers are positioning themselves from the actual need of their employees when it comes to financial wellness.  48% of surveyed companies offered financial wellness plans, but only 31% of employees are participating in those plans! Such a massive disconnect and missed opportunity for those employers.

So where do we go from here?  Well, the answer, the TRUE answer to this dilemma, may not be that hard to find…

Employers need to think differently and as the author of the article states, “need to be sure they’re speaking the language of their employees.”  Knowing this, financial wellness solutions should focus on the individual and their immediate needs. People need to know where to find help and employers can be a source for trusted referrals that result in assistance.

Currently, company-offered financial wellness solutions cast their financially stressed employees into a world of long-term planning and budget calculating tools that do little to actually solve the financial problems most individuals face right now.  As mentioned in previous blog posts, more employers than not are now offering financial wellness opportunities and that’s exciting, but they’re often not doing enough.

Financial distress is an extremely tough position for one to escape on their own.  Personal assistance and expert advice prove to be the best recipe for success. This type of intervention starts one down the positive path of working out of the financial burden that has been paralyzing them.  Without such a direct intervention, financial challenges will continue to mount and the escape becomes that much more daunting.

SpringFour is this difference maker and can help create a stable bridge of support between the employee and the financial wellness benefit services being offered by the employer.  With the use of SpringFour solutions, employers are able to meet the the direct and instant needs of individuals and families that are struggling. Plus, SpringFour connects folks to actual organizations that work with people to get them out of their difficult situations.  Apps are ok and have a purpose, but SpringFour solutions marry technology with actual human-driven resources and solutions which are considerably more effective, and result in more immediate and measurable impacts.

With an average savings of $250 per month, SpringFour-powered consumers are able to achieve better financial wellness and in many cases overcome the financial challenge that put them behind in the first place.  Banks, lenders, other financial institutions, and non-profits have partnered with SpringFour to stabilize portfolios and help countless numbers of Americans reach financial peace-of-mind.  But, the solutions offered by SpringFour extend far beyond its current client base.  SpringFour services can easily be applied to any industry. Most notably, there is a enormous opportunity for employers to partner with SpringFour to offer the financial wellness solutions to their employees that truly do change lives.  

If you are an employer and want to learn more about how to improve your financial wellness benefits with the use of SpringFour, please visit our website or feel free to reach out to me directly.

Scott Freeze

Chief Operating Officer, SpringFour Inc.

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SpringFour Proud to Launch with BMO Harris Bank

SpringFour Proud to Launch with BMO Harris Bank

On August 1st we launched with our newest subscriber, BMO Harris Bank. Deploying SpringFour in both mortgage servicing as well as on their website, BMO Harris customers will now have access to local, vetted resource referrals which will assist them on their path to financial wellness.

Last year, when we were selected as one of six FinTech’s for the BMO Harris/1871 Fintech Partnership Program, we knew it was a going to be a great experience. And it absolutely was. We were paired with senior executive mentors within the bank who saw the potential in the SpringFour platform. They provided invaluable expertise around our value proposition, navigating and working with a large financial institution, and providing access to other key executives in compliance, CRA, and customer service so we could gain valuable feedback.  At the end of the program, we were honored to be selected as one of the winners but were most excited by the opportunity to continue exploring a long-term partnership that could be a win for both of our organization and for BMO Harris consumers.

As one of our mentors, Ben Schack, Managing Director & LTO, US Lending & Collections, BMO Financial Group stated, “SpringFour was a top three finalist in our 2017 BMO Harris Fintech Partnership Program due to their unique value proposition, a genuine focus on financial wellness, and ease of deployment.  We continue to be excited about their results and their potential for further impact.”

Over the past year, we have been able to work with BMO Harris to advance our partnership forward, continuing to benefit from the relationships we established through the 2017 BMO Harris Fintech Partnership Program. It has been a tremendous experience to work with numerous BMO Harris team members and executives, and we are continually impressed by their commitment to their customers and to innovation.

“We are excited to take a step forward in enhancing the level of financial support we offer our customers by leveraging SpringFour’s resources,” said Ernie Johannson, the head of U.S. personal and business banking at BMO, in a statement. “We are committed to aiding customers in their journey to achieve and sustain financial stability.”

The news of our partnership was picked up by a variety of media outlets including Crain’s Chicago BusinessChicago Business Journal, and Chicago Inno. And you can read the press release here.

We look forward to continuing our work with BMO Harris Bank and the impact that we will create together. At SpringFour, we value the opportunity to innovate with leading organizations who believe financial wellness is in everyone’s best interest.

If you want to learn more or see a demo, don’t hesitate to reach out to Katie.


Rochelle Nawrocki Gorey

Co-Founder & CEO

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SpringFour Shares its Story on Alight Innovation Day Panel

SpringFour Shares its Story on Alight Innovation Day Panel

On January 30, 2018 SpringFour CEO Rochelle Gorey had the opportunity to speak at the Alight Innovation Day on a panel featuring start-ups. Alight, a leader in technology-enabled health, wealth, HR and finance solutions, held an Innovation Summit for it’s top 100 global leaders at 1871. The day acted as a source of inspiration for Alight leaders to think creatively and to learn about innovative products and ideas.

Rochelle was joined on a panel by Heather Holmes, Cofounder & CEO of Genivity, Amanda Greenberg from Balloonr and Andy Abbot from Heretik. The panelists shared their “Founder’s Story” and talked about entrepreneurship and the vision behind their companies. It is always exciting to join in these conversations, to share how SpringFour is innovating in this space, and learn from others.

Financial wellness is becoming an important part of benefit packages employers can offer their employees. Thinking about innovative solutions in this space is one way that Alight is changing the way companies think about HR benefits. This panel highlighted some of the new ways start-ups are addressing the need for employers to think about innovative ways to offer employee benefits. SpringFour was excited to be a part of the discussion and to have the opportunity to introduce the way we are able to impact individual people’s lives and increase their financial wellness, while helping our business partners at the same time.


Katie Gottschall Donohue, Vice President, Strategy and Operations

SpringFour, Inc.